So why do trainers use this exercise? I’m sure the most common response is that we learn by doing. But if you’re only “doing” once or twice without any reinforcement or even worse — bad coaching, then are you really learning a new skill?
Many of you have heard the term deliberate practice – studied by Dr. Anders Ericsson, who has studied on how to become an expert on anything. He stresses that you need to get out of your comfort zone when learning a new skill. As you master certain elements you move on and once again get out of your comfort zone. This is just one ingredient to deliberate practice. Here are some other key ingredients:
I’m a very persistent advocate in providing employees with effective and impactful training experiences to enable them to do their job.
Does your role-play include the above ingredients? I would bet money on this that many of you do not. But all is not lost — I’ve spent many years in building technology platforms that do include all of these characteristics.
Today’s technology advances provide us with so many choices to choose from such as AR, Simulations, Speech Recognition, Chat Bots — and it’s only going to get better.
I’d love to hear if anyone out there has a great example of a truly Deliberate Practice tool for training. — I ‘m happy to show mine off anytime.