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Blog Posts
Realistic Chat Bots
October 29, 2017
I still prefer talking to a real person when I call tech support but it’s scary how realistic the future chatbots will be to real people Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to share on LinkedIn (Opens in new window)Share on Facebook (Opens in new window)Click to share…
Vocal Dexterity — How it Can Impact Your Profession
August 31, 2017
With all of the news around chat bots and AI most of us still communicate with real humans the majority of the time.  I like to call these “Verbal Transactions”.  In a recent article published by The Guardian   examines how trustworthy our voices may sound.  Higher pitched voices tend to be less trustworthy than others as well as people…
Does Practice Make Perfect?
August 22, 2017
How many of you read Malcolm Gladwell‘s book “Outliers”? Me — too! What wasn’t clear when I read the book was that Gladwell himself doesn’t think you can become a top performer in any skill just by putting in ten-thousand hours. In a recent interview from Freakonomics Radio, Gladwell goes more into depth on what he meant by the ten-thousand-hour rule when…
Will Chat Bots Become the Next Learning Platform?
May 2, 2017
For those of you out there who utter the words – OK Google, or Siri call home and my favorite Alexa play Jeopardy.  Chat bots, some of which are Voice Assistants may be the next killer app.  In a recent article by John Brandon in Venture Beat, he wrote about test driving the Kia Niro which comes with a very…
You Had Me At Hello
March 3, 2017
How many times have you reached out to a friend or family member over the phone and immediately know something is wrong just from the way they answer the phone? With just one word out of their mouth you know if they are having a good day or a bad day. Think about this when you are making a sales…
I Was a Blab Virgin
February 19, 2016
Have you heard of Blab? The new live streaming platform that allows you to host your own online video show. You can view my recorded session below. I was checking it out to see if it could be used for training. I think there are some pros can cons. I was fortunate enough to have two strangers jump in and…
Why Do We Use British Voices in Business?
February 16, 2016
You can’t watch any reality competition show on TV these days without seeing at least one judge who has a British or UK based accent.  I wonder if the reverse is true in other countries — are they hiring US based judges?  Nope!  I checked.  So why is that?  Well several reasons but here are a few: • To elevate…
Trends for Call Centers in 2016
February 13, 2016
http://customerthink.com/top-9-call-center-trends-for-2016/?utm_source=feedburner   http://knowledgeshift.net/wp-content/uploads/2016/02/ttt-feb-12.mp3 Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to share on LinkedIn (Opens in new window)Share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)
Responsive Learning?
January 25, 2016
Much like responsive website developmnent, our brains too can be modified to respond and learn differently in new situations.  In this episode, Nancy and Allison talk about how our brains can change over time when we learn a new skill even beyond the age that people historically thought learning was on the decline. http://psychology.about.com/od/biopsychology/f/adult-neurogenesis.htm http://knowledgeshift.net/wp-content/uploads/2016/01/ttt-jan-22.mp3 Share this:Click to email this…
How You Sound May Impact How Much You are Paid
January 19, 2016
Do you know of any corporate CEO who has a really bad speaking voice?  What about a top politician?  When you are trying to get ahead in life, your voice can be a key factor in how far you advance in your job.  Example, a study from Duke University’s Fuqua School of Business and University of California, San Diego’s Rady School…