(888) 929-2950
Blog Posts
How to Create the “X” Factor in Customer Service
December 13, 2015
In this episode, Nancy and Allison talk about how companies can go beyond instituting tag lines or statements like “The customer is always right” to stand out to help customers fall in love with your product or service. Customer Think http://knowledgeshift.net/wp-content/uploads/2015/12/ttt-dec-11.mp3 Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to…
Interview with Andy Paul Accelerate Podcast
December 9, 2015
You Lost Me At “Hello.” How Prospects Make Decisions About You Based on the Sound of Your Voice. Here is a re-post of my interview with Andy Paul,  the author of two bestselling books about sales acceleration: Amp Up Your Sales: Powerful Strategies That Move Customers To Make Fast, Favorable DecisionsZero-Time Selling: 10 Essential Steps To Accelerate Every Company’s Sales Andy helps…
5 Tips on How to Get People to Respond to You in a Virtual Demo
December 5, 2015
More and more companies are using virtual collaboration software to demo their product or conduct discovery meetings.  How many of you agonized over your slides to get the looking perfect but forget to work on how to verbally engage in your demo?  I’ve been doing virtual meetings waaaay before there was a WebEx or Skype.  One of the hardest parts…
Alternate Reality Games: Gamification for Performance and More
December 4, 2015
In this week’s episode, Nancy talks to Andy Petroski  Sr. Director, Custom Curriculum Services, Elsevier Corporate Faculty in Learning Technologies, Harrisburg University of Science & Technology.  Andy has extensive experience with a variety of learning technologies in his current position at Elsevier as well as his many years of involvement in the higher education market as a faculty member. Andy invites…
Gaming vs. Simulations
November 20, 2015
  In this episode, Nancy and Allison have conduct a stimulating conversation on the differences between gaming and simulations for training. ATD Article http://knowledgeshift.net/wp-content/uploads/2015/11/ttt-nov-20.mp3 Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to share on LinkedIn (Opens in new window)Share on Facebook (Opens in new window)Click to share on Twitter…
Sound Hits Our Brains Before Our Sight
November 19, 2015
It’s a scientific fact that light travels faster than sound.  So one would naturally think that we would respond to something visual before sound right? Not so, in experiments conducted asking people to indicate if they saw a red light or heard a sound faster, there was a statistical difference in the number of people who hear the sound faster…
Our Brains Detects Confidence In Voices Faster Than You Can Blink
September 29, 2015
tags: confidence and your voiccce, sales training, voice and perceptions
I’ve been talking about how important tonality and the quality of your voice is for the last three years.  Scientists have documented proof that our voices are measured by listeners in milliseconds.  Faster than it takes for you to blink your eyes, someone will judge the confidence in your voice. In an article published by Forbes from David DiSalvo, he provides…
Tools To Help Sales Managers Be Better Coaches
September 20, 2015
tags: sales coaching, sales managers
In this episode, Nancy and Allison talk about the challenges of finding good resources to help sales managers learn how to be better sales coaches. Developing Sales Managers Guide http://knowledgeshift.net/wp-content/uploads/2015/09/ttt-sept-191.mp3 Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to share on LinkedIn (Opens in new window)Share on Facebook (Opens in…
Pick the Sales Person’s Voice Personality
September 8, 2015
tags: Fresh Air, sales pitches, sales skills, selling pitches, Up Speak, Vocal Fry, voice analytics
Science has proven that your voice influences who people think you are.  In most situations, the HOW you say something carries 75% of the impact of the way your listener perceives you as a person and the situation you are in.  So we thought we would put you to the test to see if you could judge a person’s personality…
How to Measure Intangible Behaviors
August 21, 2015
In this episode, Nancy and Allison discuss how companies can measure and manage the intangible side of employee performance.   http://knowledgeshift.net/wp-content/uploads/2015/08/Training-Tech-Talk-July-31.mp3 Measuring Intangibles Measuring Intangible Employee Traits Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to share on LinkedIn (Opens in new window)Share on Facebook (Opens in new window)Click to…